From Firefighter to Strategic Thinker: Elevating Your Role Beyond Support

This session will explore how Salesforce administrators can transition from constantly addressing urgent support issues to playing a pivotal role in strategic planning and development. It will provide practical strategies to manage and reduce the day-to-day demands while increasing involvement in projects that contribute to long-term business goals.

Drawing on Natalie’s extensive experience as a Salesforce MVP and her successful implementation scaling from 10 to company-wide usage (over 120 users), participants will gain insights into effective practices for elevating their professional role. Users will walk away with specific, actionable steps they can take to not only enhance their operational efficiency but also significantly boost their strategic contributions within their companies.